Effective Date: 1 February 2025
At Beyond Mind ® ("we," "our," or "us") is committed to protecting your privacy. This Privacy Policy outlines how we collect, use, disclose, and protect your personal information in compliance with the Privacy Act 1988 (Cth) and the Australian Privacy Principles (APPs).
1. What Personal Information We Collect
We may collect the following types of personal information:
• Personal details: Full name, contact details (phone number, email address, postal address)
• Demographic information: Age, gender, occupation, and preferences related to our services
• Payment details: Credit card or banking information (when applicable)
• Sensitive information: Health-related information (only if necessary for the services provided)
• Other information: Any other information you provide to us directly or indirectly through our services, website, or communication channels
2. How We Collect Your Information
We collect personal information in several ways, including:
• When you visit our website and complete forms
• When you contact us via phone, email, or social media
• During coaching sessions, consultations, and events
• Through third-party referrals (with your consent)
3. Why We Collect and Use Personal Information
We collect your personal information for the following purposes:
• To provide coaching, healing and therapy services and support
• To improve and personalise our services
• To communicate with you about updates, offers, and events
• To manage payments and invoicing
• To comply with legal and regulatory obligations
4. Disclosure of Personal Information
We may disclose your personal information to third parties in the following circumstances:
• To service providers who help us deliver our services (e.g., payment processors, IT support)
• To comply with legal obligations (e.g., court orders or regulatory requirements)
• With your express consent
We will not sell, rent, or trade your personal information to third parties for marketing purposes.
5. Security of Your Information
We take reasonable steps to protect your personal information from misuse, loss, unauthorised access, modification, or disclosure.
However, no method of transmission over the internet is 100% secure. While we strive to protect your personal information, we cannot guarantee its absolute security.
6. Access and Correction of Personal Information
You have the right to access and correct the personal information we hold about you.
To request access or correction, please contact us using the details below. We will respond to your request within a reasonable timeframe and in accordance with the Privacy Act 1988 (Cth).
7. Complaints and Contact Information
If you have a complaint about how we handle your personal information, please contact us. We will investigate and respond to your complaint in a timely manner.
Contact Details:
Beyond Mind®
Email: [email protected]
Address: PO Box 698, Coogee, NSW 2034
If you are not satisfied with our response, you may contact the Office of the Australian Information Commissioner (OAIC) at www.oaic.gov.au.
8. Changes to This Privacy Policy
We may update this Privacy Policy from time to time. The latest version will always be available on our website.
9. Consent
By engaging with our services or providing personal information, you consent to the terms of this Privacy Policy.
Beyond Mind® is dedicated to ensuring your privacy is protected. If you have any questions or concerns, please reach out to us using the contact details provided above.
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